FAQ

ORDERS

How can I place an order?

Determine the watch you would like to purchase and decide the quantity. Then, click ‘Add to Cart.’ Then a drawer will show your cart summary in which you can checkout.

Can I change or cancel an order?

Any changes or cancellations in an order are only acceptable if the reasons are justifiable and are under our internal guidelines and procedures. Kindly contact our Customer Service Team to begin the cancellation process.


What is your shipping policy?

The estimated delivery time is 5-14 business days depending on the shipment destination.


What are your accepted payment methods?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), and PayPal.


Can I track my order?

Yes. A tracking number is sent to the registered email in the order.

Can I change or cancel an order?

Any changes or cancellations in an order are only acceptable if the reasons are justifiable and are under our internal guidelines and procedures. Kindly contact our Customer Service Team to begin the cancellation process.

How to return or exchange an item from my order?

We accept returns and exchanges within thirty days (30) after receiving the order. However, please contact our Customer Service first, give your order reference number and the reason for returning/exchanging the item to begin the process.

Please contact us before shipping back the item to avoid any delay or to forfeit your refund or exchange. All items should be in new condition, original packaging, with all original tags and protections attached. You can only exchange an item once.

PRODUCTS

How do I get my watch repaired?

Every Praesidus watch has a two-year warranty. Whether your watch is under warranty or not, please contact our Customer Service first for assistance.

Where do I find information about my watch?

Warranty information and instruction manual about your watch are available on our website. For more questions, please contact our Customer Service.

CUSTOMER CARE

What are the customer service hours?

Monday to Friday, 9am to 6pm. 

OTHERS

What should I expect from the actual products?

The actual product may slightly vary from images on this website due to enhancement or screen calibration.

TOM RICE
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VINCE SPERENZA
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